Whole-home duct cleaning
Dryer vent cleaning
Camera inspection
Sanitizing & deodorizingWhole-system duct and dryer vent check with before-and-after photos - you see exactly what came out of your vents
That "$99 whole-house special" is a bait ad - the real number appears once they are in your hallway, or the "clean" is a shop-vac at the register. We photograph the inside of your ducts before and after instead.
The Kestrel Air Duct New York Guarantee
When we clean the air ducts or dryer vent in your New York home, we put in writing what we’re going to do, what it will cost, and what happens if any of it falls short. That written commitment has been our standard since 2004 under the Kingswell Guarantee, and it applies to every job our technicians run, from a one-bedroom apartment in Astoria to a full brownstone in Park Slope. The price you’re quoted is the price you pay. The arrival window we give is the window we keep. And the work we do comes with a promise to return and make it right at no charge if it isn’t done correctly. That’s not marketing language. It’s the paper you’ll hold in your hand before any equipment comes off the truck.
What’s Covered
Our guarantee isn’t a vague promise to “do a good job.” It’s a list of specific commitments, each one documented on the written quote and work order you receive. Here’s exactly what we stand behind on every service call:
- Written price before work begins. You approve a flat price for your duct cleaning or dryer vent cleaning before we touch a single vent, and that number does not change when the job is done.
- Defined arrival window. We give you a real window for when our technician will show up, and we show up inside it. No all-day waiting, no “sometime between 8 and 6.”
- Workmanship on the full system. Every register, every return, every section of accessible ductwork, and the air handler are cleaned to the standard specified in your written agreement.
- Clean job site. Our technicians use drop cloths, shoe covers, and negative-pressure extraction to keep debris contained, and they leave your home as clean as they found it.
- 365-Day Done Right Promise. If any part of the work falls short within 365 days of the original service, we return and fix it at no charge. This is in writing on every job.
- Professional equipment used as specified. Rotobrush rotary brush systems, Nikro negative-pressure units, and Abatement Technologies HEPA filtration are what we use to dislodge, extract, and contain debris during cleaning.
Styles & brands we work with
Our Satisfaction Promise
The 365-Day Done Right Promise works the way you’d hope it would. If you believe the cleaning didn’t meet the standard we specified on your work order, you call us. A live person answers, 24/7, which means you’re not waiting on a voicemail or an email ticket to resolve something that matters in your home. You tell us what’s wrong, and we schedule a return visit. There’s no charge for that second visit. There’s no argument about whether it’s covered. The guarantee is simple: if it’s not done right, we make it right. That means our technician walks through the area of concern with you, explains what happened, and redoes the work until it meets the standard in your written agreement. The same equipment, the same thoroughness, the same background-checked professional, coming back at no cost to you.
Dale Whitmore, who runs Kestrel Air Duct New York, has seen too many homeowners accept mediocre work because chasing a follow-up felt harder than living with the problem. That’s why the Done Right Promise is structured to be easy to invoke. You don’t need to prove anything. You just call and say the work didn’t hold up or wasn’t what was agreed. We take it from there.
See the difference
Before
After
Before
After
Before
AfterLicensed & Insured Backing
Talk about guarantees only matters if the company behind them is still around to pick up the phone. Kestrel Air Duct New York is licensed and insured, which means any work performed in your home is backed by real protection, not just a handshake. Insurance coverage protects you if something goes wrong during a job in your home. Licensing means our technicians meet the state requirements to operate air duct cleaning equipment and perform dryer vent work in New York residences. Every technician who arrives at your door is background-checked and uniformed, operating under The Kingswell Way code that governs every visit: say the price, show up in the window we gave, leave the place cleaner, put the guarantee in writing, and come back if it fails. That’s the structure the whole commitment rests on. It’s paperwork you can verify, held by a company that’s been doing this work since 2004.
Frequently Asked Questions About Our Guarantee
Any part of the cleaning we specified on your written work order that wasn’t done right qualifies. That includes missed registers, incomplete duct runs, debris left behind, or any failure to meet the scope we agreed to in writing. You call (585) 517-2324, explain the issue, and we schedule the return visit. There’s no charge and no hassle.
Yes. The 365-Day Done Right Promise covers your job for a full year from the date of service. If something within the scope of your original cleaning falls short any time in that window, we return at no charge. That’s more than enough time for any real problem to show itself after a cleaning.
No. The guarantee is active the moment we hand you your written quote and work order. There’s nothing to register, no card to mail in, no fine print to sign. The written guarantee is part of every job we do, automatically.
Call us at (585) 517-2324. A live person answers, day or night. Tell us what’s wrong, and we schedule a return visit. That’s the entire process. We don’t make you fill out forms or wait for a manager to call back.
We come back. That’s the whole point of the guarantee. The same professional-grade equipment comes back to do the job right, and you pay nothing extra. Our word is in writing, and our reputation in New York depends on keeping it.
If the issue relates to something we did or failed to do during your cleaning, then yes, it’s covered for 365 days. If it’s a new problem unrelated to our work, we’ll be honest about what we see and give you a clear recommendation. We don’t stretch the guarantee to cover things it shouldn’t, and we don’t shrink it to escape the things it should.
What The Kingswell Way Means on Every Job
The Kingswell Way isn’t a slogan. It’s a five-point code we’ve written into our operations since 2004, and it’s the reason you can trust the guarantee itself. Every Kestrel Air Duct New York technician follows the same rules on every visit: say the price up front, show up in the window we gave, leave the place cleaner than we found it, put the guarantee in writing, and come back if it fails. That’s the standard Dale Whitmore runs his operation on, and it’s the standard his crew answers to when a New York homeowner calls with a concern. You can hear how it works by calling (585) 517-2324. You’ll talk to a real person, not a recording.
Written by Dale Whitmore, Owner at Kestrel Air Duct New York, serving New York City since 2004.